Refund policy
Return Policy: Thank you for shopping with us! We want to ensure your satisfaction with every purchase. Please review our return policy below:
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Eligibility: Customers can return the product within 7 days if it arrives damaged or defective. To be eligible for a return, the item must be unused and in the same condition that you received it. It must also be in the original packaging.
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Proof of Damage or Defect: Customers need to provide us with a recorded video of unboxing the package as proof of damage or defect. This helps us expedite the process and ensures a smooth return experience for you.
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Initiating a Return: If you need to return an item, please contact our customer service team as soon as possible with your order details and the video evidence of damage or defect. We'll provide you with instructions on how to proceed with the return.
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Refund Process: Once the returned package is received by us and inspected, we will initiate the refund process. Refunds will be issued using the original payment method. Please note that it may take some time for the refund to be reflected in your account, depending on your payment provider.